Frequently Asked Questions
Find help with orders, delivery and products below.
How long will delivery take?
Orders are dispatched the next working day. After dispatch, delivery typically takes 2–8 working days, depending on location and courier serviceability. These are estimates, not guaranteed delivery dates.
How much does shipping cost?
Shipping is ₹180 for orders below ₹2,499 and free for orders of ₹2,499 or more within serviceable locations in India. Your final shipping charge is shown at checkout.
How can I track my order?
Use the order or tracking number from your shipping confirmation on our tracking page. Tracking details are sent by email or SMS after dispatch.
My order has not arrived. What should I do?
Check the latest tracking update, then contact our team with your order number. Call +91 9995455544 or email contact@kayceecorporation.com.
Do you deliver across India?
We deliver to serviceable locations in India through courier partners. Availability is confirmed at checkout.
What is the shelf life of a product?
Shelf life varies by product and batch. Check the best-before date and storage directions on the pack. For information before ordering, contact us with the product name and pack size.
Do you sell in bulk or wholesale quantities?
Yes. For pricing, availability and gifting requirements, visit Corporate Gifting & Bulk Enquiries.
Do you offer premium or specialty products?
Explore our spices and herbs and dry fruits collections for the current selection.
Is there a minimum order quantity?
For standard retail orders, choose from the available pack sizes listed on each product page; there is no additional minimum order quantity. For corporate gifting, customised boxes or bulk orders, send an enquiry. Our team will confirm any minimum quantity and lead time for your requirements.
Are Green Gram Powder and Green Turmeric Powder for cooking?
These two products are supplied for external skin care, not cooking or consumption. Follow the product label directions.
Can I request a cancellation or address change?
Contact us as soon as possible with your order number and the requested change. Our team will check the order status and confirm whether the request can be accommodated. Sending a request does not itself confirm cancellation or a change.
What is your return policy?
See our Return & Refund Policy and Return & Exchange Promise for eligibility, timing and supporting information.