Return & Refund Policy
Thank you for shopping with Heirloom Spices, a premium brand of Kaycee Corporation. As we deal in food and agricultural products, including spices and other perishable items, our return and refund policy is designed to ensure fairness, quality control, and product safety.
We take great care in packing and shipping your order. However, in the rare event that you receive a damaged, defective, or incorrect product, we are here to help.
1. Eligibility for Refund or Replacement
Refunds or replacements may be considered only in the following cases:
• You received a damaged or defective product
• You received an incorrect product different from what you ordered
• You received a product that was expired at the time of delivery
Opening the product does not by itself make a genuine claim for a damaged, defective or incorrect item ineligible. Refunds or replacements are subject to review.
2. How to Raise a Request
Contact us through our contact page or email contact@kayceecorporation.com with your order number and details of the issue.
3. Information for Your Request
Photos and videos are not required. We will let you know if any additional information is needed.
4. Non-Refundable Situations
Due to the nature of food and spice products, we do not offer refunds, returns or exchanges in the following situations:
• If you do not like the taste, aroma, or personal preference of the product
• If the product has been used, consumed, or tampered with
• If the damage is determined to be caused after delivery or by the customer
5. Review & Approval Process
Once we receive your request, our team will review the case. We reserve the right to approve or reject the claim after verification.
6. Return of Products (If Applicable)
In certain cases, we may request the product to be returned. The refund will be processed only after the product reaches us and passes inspection. Return instructions will be shared separately if required.
7. Refund Method & Timeline
If your request is approved:
• Refunds are processed within 5–7 working days after approval
• The amount will be credited to the original payment method
We do not control banking or gateway delays.
8. Final Decision
All refund and replacement decisions made by Heirloom Spices / Kaycee Corporation after review shall be final and binding.
9. How to Contact Us
For any refund or return related request, please contact us through our contact page or at:
Heirloom Spices / Kaycee Corporation
Mattancherry, Kochi, Kerala, India
Email: contact@kayceecorporation.com
Refund / Replacement Request
For help, contact our team or email contact@kayceecorporation.com. For an order enquiry, include your order number and a description of the issue.
Our Promise to You
If your order reaches you in a condition that is damaged, defective, or incorrect, we promise to carefully review your request and offer a suitable resolution — either a replacement or a refund — in accordance with our policies. We do not look for excuses; we look for fair outcomes.
Our guiding principle: If the mistake is ours or occurred during shipping, we take responsibility.
Every request is reviewed by our team with care and fairness. If we confirm that the issue occurred during packing or transit, we will offer a suitable resolution as quickly as possible. Our goal is not to argue — it is to protect long-term trust.
We promise to treat every genuine customer concern with respect, transparency, and urgency — because Heirloom Spices is built for generations, not transactions.
Cancellation and order-change requests
Contact us as soon as possible with your order number and requested cancellation or address change. Our team will check your order status and confirm whether the request can be accommodated. Sending a request does not itself confirm a cancellation or change.