Our Return & Exchange Promise

At Heirloom Spices, a premium brand of Kaycee Corporation, trust is not a marketing promise — it is the foundation of our business. For over four decades, our group has worked with farmers, traders, and customers across India, and that same commitment to integrity continues in everything we deliver to your kitchen.

Because we deal in food and agricultural products, every order is handled with strict quality checks, careful packing, and secure shipping. However, in rare cases, issues can occur during transit or fulfillment. When that happens, we want you to know that you are not left alone.

This page clearly explains what we promise to you, when we can help, and how we make things right — in a fair, transparent, and respectful way.

Our Promise to You

If your order reaches you in a condition that is damaged, defective, or incorrect, we promise to carefully review your request and offer a suitable resolution — either a replacement or a refund — in accordance with our policies. We do not look for excuses; we look for fair outcomes.

When We Can Help

You are eligible to contact us for support if:

• You received a product that is physically damaged or defective
• You received a product that is different from what you ordered

What We Need From You

To protect both you and us from misuse or transit-related disputes, we require the following:

• Your order number
• Clear photos of the product and outer packaging
• A complete unboxing video showing the issue

Please make sure to contact us within 24 hours of delivery. This allows us to resolve issues quickly and fairly.

Important Limitations (Because These Are Food Products)

Since spices and food items are sensitive in nature, we are unable to accept returns or exchanges in the following situations:

• If the issue is based on taste, aroma, or personal preference
• If the product has been opened, used, consumed, or tampered with
• If proper proof (photos / unboxing video) is not provided
• If the damage is determined to have occurred after delivery

How We Review Requests

Every request is reviewed by our team with care and fairness. If we confirm that the issue occurred during packing or transit, we will offer a suitable resolution as quickly as possible. Our goal is not to argue — it is to protect long-term trust.

Contact Support