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Terms & Conditions
Terms & Conditions
Welcome to the official website of Heirloom Spices, a premium consumer brand of Kaycee Corporation, Mattancherry, Kochi, Kerala, India. These Terms & Conditions govern your access to and use of our website, services, content, and products.
By browsing, accessing, or purchasing from this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree, you must discontinue use of the website immediately.
1. Definitions
“Company”, “we”, “us”, or “our” refers to Kaycee Corporation / Heirloom Spices. “User”, “you”, or “customer” refers to any person accessing or using the website. “Website” refers to the official Heirloom Spices online platform and all its services and content.
2. Eligibility & User Responsibility
You confirm that you are legally capable of entering into a binding contract under applicable laws. You agree to provide accurate, complete, and updated information when placing orders or submitting forms.
3. Use of Website
You agree not to misuse the website, attempt unauthorized access, introduce malware, scrape data, or interfere with the website’s normal operation. Any misuse may result in legal action and termination of access.
4. Account, Forms & Communication
By submitting your contact details, you consent to be contacted by us regarding orders, support, or service-related communication. You are responsible for maintaining the confidentiality of your information.
5. Product Information & Availability
We strive to ensure that all product descriptions, images, pricing, and specifications are accurate. However, minor variations may occur due to natural agricultural sourcing, packaging updates, or photography differences. Availability may change without notice.
6. Pricing & Payment
All prices are listed in Indian Rupees unless stated otherwise. We reserve the right to change prices at any time without prior notice. Payments must be completed using approved payment gateways. We do not store your card or banking details.
7. Order Acceptance & Cancellation
We reserve the right to accept or reject any order at our discretion. Orders may be cancelled in case of pricing errors, stock unavailability, or suspected fraudulent activity.
8. Shipping & Delivery
Delivery timelines are estimates and depend on location, courier partners, and external factors. We are not responsible for delays caused by logistics providers, weather conditions, or unforeseen circumstances.
9. Returns, Refunds & Replacements
Returns, refunds, or replacements are governed strictly by our Refund & Return Policy published separately on the website.
10. Food & Consumption Disclaimer
Our products are food and agricultural products. While we maintain high quality standards, individual allergies or reactions are beyond our control. Customers are responsible for checking ingredients and suitability before consumption.
11. Intellectual Property
All content, branding, logos, images, text, and designs are the property of Kaycee Corporation / Heirloom Spices and may not be copied, reused, or reproduced without written permission.
12. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
13. Indemnity
You agree to indemnify and hold harmless Kaycee Corporation and Heirloom Spices from any claims, damages, liabilities, or expenses arising from your misuse of the website or violation of these terms.
14. Force Majeure
We shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, strikes, government actions, supply chain disruptions, or technical failures.
15. Termination of Access
We reserve the right to suspend or permanently block access to the website if we believe these terms have been violated.
16. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Kerala.
17. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time. Changes will become effective immediately upon being published on this page.
18. Contact Information
For any questions regarding these Terms & Conditions, please contact:
Heirloom Spices / Kaycee Corporation
Mattancherry, Kochi, Kerala, India
Email: support@kayceecorporation.com
