Shipping Policy

At Heirloom Spices, a premium brand of Kaycee Corporation, we are committed to delivering your order safely, securely, and in excellent condition. We work with reliable courier and logistics partners across India to ensure a smooth and dependable delivery experience.

If you have any questions related to shipping or delivery, our support team is always ready to assist you.

1. Shipping Coverage

Currently, we deliver orders only within India. We do not offer international shipping at this time.

2. Order Processing Time

Orders are dispatched on the next working day after successful payment confirmation. Orders placed on Sundays or public holidays will be dispatched on the next working day.

3. Estimated Delivery Time

Once dispatched, delivery typically takes between 2 to 8 working days, depending on your location, courier partner, and serviceability. Delivery timelines are estimates and may vary in some cases. These are not guaranteed delivery dates.

4. Shipping Charges

Shipping is ₹180 for orders below ₹2,499 and free for orders of ₹2,499 or more within serviceable locations in India. Your final shipping charge is shown at checkout before you complete your purchase.

5. Order Tracking

Once your order is shipped, you will receive tracking details via email or SMS. You may also be able to track your order from your account dashboard on our website.

6. Packaging & Delivery

We take special care in packing your products to ensure they reach you in proper condition. Our courier partners will attempt delivery at your provided address and may contact you if required. Please ensure that someone is available at the delivery address to receive the package.

7. Delays & Unforeseen Circumstances

While we strive to meet all delivery timelines, delays may occasionally occur due to factors beyond our control, such as:

• Weather conditions or natural events
• Public holidays or regional restrictions
• Operational issues of courier partners
• Remote or difficult-to-access locations

In such cases, we will keep you informed and work with our logistics partners to resolve the situation as quickly as possible.

8. Incorrect Address or Failed Delivery

Please ensure that you provide complete and accurate delivery address and contact details. We are not responsible for delays or non-delivery caused by incorrect or incomplete information provided at checkout.

9. Need Help?

For any shipping, delivery, or order-related assistance, you may contact us through our contact page or at:

Heirloom Spices / Kaycee Corporation
Mattancherry, Kochi, Kerala, India
Email: contact@kayceecorporation.com

Shipping Support

For help, contact our team or email contact@kayceecorporation.com. For an order enquiry, include your order number and a description of the issue.

Store pickup

For pickup location, hours and preparation information, see Shipping, Delivery & Store Pickup.