My Cart
0
Rs. 0.00
Your cart is currently empty
Shipping Policy
Shipping Policy
At Heirloom Spices, a premium brand of Kaycee Corporation, we are committed to delivering your order safely, securely, and in excellent condition. We work with reliable courier and logistics partners across India to ensure a smooth and dependable delivery experience.
If you have any questions related to shipping or delivery, our support team is always ready to assist you.
1. Shipping Coverage
Currently, we deliver orders only within India. We do not offer international shipping at this time.
2. Order Processing Time
Orders are usually processed within 1–2 working days after successful payment confirmation. Orders placed on Sundays or public holidays will be processed on the next working day.
3. Estimated Delivery Time
Once dispatched, delivery typically takes between 2 to 8 working days, depending on your location, courier partner, and serviceability. Delivery timelines are estimates and may vary in some cases.
4. Shipping Charges
Shipping charges are calculated based on the weight, volume, and delivery location of your order. The final shipping cost will be clearly displayed at checkout before you complete your payment.
5. Order Tracking
Once your order is shipped, you will receive tracking details via email or SMS. You may also be able to track your order from your account dashboard on our website.
6. Packaging & Delivery
We take special care in packing your products to ensure they reach you in proper condition. Our courier partners will attempt delivery at your provided address and may contact you if required.
7. Delays & Unforeseen Circumstances
While we strive to meet all delivery timelines, delays may occasionally occur due to factors beyond our control, such as:
• Weather conditions or natural events
• Public holidays or regional restrictions
• Operational issues of courier partners
• Remote or difficult-to-access locations
In such cases, we will keep you informed and work with our logistics partners to resolve the situation as quickly as possible.
8. Incorrect Address or Failed Delivery
Please ensure that you provide a complete and accurate delivery address. We are not responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer.
9. Need Help?
For any shipping, delivery, or order-related assistance, you may contact us using the form below or at:
Heirloom Spices / Kaycee Corporation
Mattancherry, Kochi, Kerala, India
Email: support@kayceecorporation.com
